Privacy Policy
bd9b is committed to protecting your personal information. This policy explains exactly what data we collect, why we collect it, how it is stored, and the rights you hold over your own information.
Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how bd9b ("Company", "we", "us", "our") collects, uses, discloses, and safeguards information about you when you access or use the bd9b platform at https://bd9b.app (the "Platform"). By registering an account, making a deposit, or otherwise using the Platform, you confirm that you have read this Policy and that you consent to the data practices described herein. If you do not agree to this Policy, you must not use the Platform.
bd9b takes the privacy of its players seriously. We operate a data-minimal approach: we collect only what is necessary to deliver our services, verify your identity, process payments, and comply with our legal obligations. We do not sell your personal information to third parties. We do not share your data with advertisers or data brokers. Your data belongs to you, and this Policy makes clear exactly what we do with it.
Your Privacy Rights at a Glance
These six principles summarise how bd9b handles your data. Full details are in the sections below.
1. Information We Collect
bd9b collects personal information in three categories: information you provide directly, information collected automatically when you use the Platform, and information received from third parties such as payment providers.
Information You Provide Directly
When you register a bd9b account, you provide your mobile number and a password. When you complete KYC verification, you provide a copy of a government-issued identity document and, where required, proof of address. When you contact our support team, you may provide your name, email address, or other identifying information. When you make a deposit or withdrawal, your payment details — including the mobile banking number or bank account associated with the transaction — are collected.
Information Collected Automatically
When you access the Platform, bd9b automatically collects certain technical information. This includes your IP address, device type, operating system, browser type and version, the pages you visit on the Platform, the time and duration of your sessions, game activity logs (including bets placed, games played, and outcomes), and deposit and withdrawal transaction records. This information is collected using cookies and similar tracking technologies and is used to operate, maintain, and improve the Platform, to detect fraud, and to comply with legal obligations.
Information from Third Parties
bd9b may receive information about you from third-party payment service providers (such as bKash, Nagad, Rocket, and Upay) in connection with the processing of your deposit and withdrawal transactions. This information is limited to what is necessary to verify the transaction and to conduct anti-money-laundering checks. bd9b may also receive information from identity verification service providers during the KYC process.
2. How We Use Your Information
bd9b uses the information collected for the following lawful purposes.
Account Management and Service Delivery
We use your registration details to create and manage your bd9b account, to authenticate your identity when you log in, to process your deposits and withdrawals, to deliver bonus and promotional offers you have opted into, and to provide customer support when you contact us. This use is necessary for the performance of our contract with you.
Legal and Regulatory Compliance
We use your identity documents and transaction records to comply with our legal obligations, including age verification (21+ requirement), KYC verification, anti-money-laundering monitoring, and fraud prevention. These obligations require us to retain certain records for defined periods even after your account is closed. This use is necessary for compliance with applicable legal obligations.
Platform Improvement and Security
We use automatically collected technical data — including device type, session logs, and IP address — to monitor the performance and security of the Platform, to detect and investigate suspicious activity, to diagnose technical problems, and to improve our services for all players. This use is based on our legitimate interest in operating a secure and reliable platform for the benefit of all users.
3. Disclosure of Your Information
bd9b does not sell your personal data. We disclose your information only in the circumstances described below.
Payment and Identity Service Providers
We share transaction data with your chosen payment provider (such as bKash or Nagad) solely for the purpose of processing your deposit or withdrawal. We share identity documents with KYC verification service providers solely for the purpose of verifying your identity in accordance with our legal obligations. These providers process your data only as necessary to perform the specific service and are contractually prohibited from using it for any other purpose.
Legal Obligations and Law Enforcement
bd9b may disclose your personal information to law enforcement agencies, regulatory bodies, or other governmental authorities if required to do so by applicable law, by court order, or where bd9b has reasonable grounds to believe that disclosure is necessary to prevent, detect, or investigate criminal activity including fraud or money laundering. We will, where lawfully permitted, notify you of such a disclosure request before complying.
Business Transfers
In the event that bd9b or its assets are acquired by or merged with another company, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bd9b will notify you before your data is transferred and becomes subject to a different privacy policy.
4. Cookies and Tracking Technologies
What Cookies We Use
bd9b uses cookies and similar tracking technologies to operate the Platform. Session cookies maintain your login state while you are using the Platform and are deleted when you close your browser. Preference cookies remember your language selection and other interface preferences. Analytics cookies collect aggregated, anonymised information about how players use the Platform, which helps us identify areas for improvement. Security cookies support our fraud detection systems by recording device fingerprint information.
Managing Cookies
You can control the use of cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please be aware that disabling certain cookies may affect the functionality of the Platform — for example, disabling session cookies will prevent you from staying logged in between pages.
5. Data Security
Technical Security Measures
bd9b implements industry-standard technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, encryption of sensitive data at rest, two-factor authentication for player accounts, automated anomaly detection and intrusion monitoring systems, and strict internal access controls limiting which staff members can access personal data.
Data Breach Response
In the event of a data security breach that is likely to result in a risk to your rights and freedoms, bd9b will notify affected players without undue delay once the breach has been identified and assessed. Notification will include a description of the nature of the breach, the categories and approximate number of records affected, the likely consequences of the breach, and the measures taken or proposed to address it.
6. Data Retention
Retention Periods
bd9b retains your personal data for as long as your account is active and for such additional period as is required to meet our legal obligations. Account registration data and KYC documents are retained for a minimum of five years following account closure, consistent with anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. Game activity logs and session data are retained for a minimum of twelve months. After the applicable retention period has expired, your personal data is securely deleted or anonymised.
7. Your Rights Over Your Data
Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by bd9b.
Right of Access
You have the right to request a copy of the personal data that bd9b holds about you. To exercise this right, please contact [email protected] with the subject line "Data Access Request" and include sufficient information to verify your identity. We will respond to verified access requests within a reasonable period.
Right of Rectification
You have the right to request the correction of inaccurate personal data that bd9b holds about you. You may be able to correct certain information directly through your account dashboard. For corrections that cannot be made through the dashboard — for example, corrections to identity document details — please contact [email protected].
Right of Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where processing was based on consent), or where you object to processing and there are no overriding legitimate grounds for continued processing. This right is subject to our legal retention obligations — we cannot delete records we are required by law to retain. To submit a deletion request, contact [email protected] with the subject line "Data Deletion Request".
8. Third-Party Services and Links
Third-Party Scope
The bd9b Platform incorporates game content provided by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers operate their own game servers and may collect certain technical data (such as game session identifiers) independently of bd9b. bd9b is not responsible for the privacy practices of these third-party providers. We encourage you to review the privacy policies of any third-party game studio whose content you access through the Platform.
9. Children's Privacy
Under-21 Prohibition
The bd9b Platform is strictly for players aged 21 and above. bd9b does not knowingly collect personal information from any person under the age of 21. If bd9b becomes aware that personal data has been collected from a person under 21 without verified parental or guardian consent, it will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and you believe that a person under 21 in your care has provided personal data to bd9b, please contact [email protected] immediately.
10. Changes to This Privacy Policy
Policy Updates
bd9b reserves the right to update this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by posting a notice on the Platform or by sending an in-platform notification. Your continued use of the Platform after any such update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed of how we protect your information.
11. Contact and Data Enquiries
How to Contact Us
All privacy-related requests and enquiries — including data access requests, correction requests, deletion requests, and general questions about this Policy — should be directed to our support team by email at [email protected]